Part of creating an exceptional customer experience for your business and your client’s businesses is navigating necessary conversations that aren’t always pleasant or comfortable. Even those of us who love serving people don’t look forward to these kinds of talks!

The good news is that there ARE strategies that make difficult conversations with your customers less, well… difficult. And these are exactly what you’ll learn in this expert-led workshop.

Inside this Workshop purchase, you’ll get access to:

• An in-depth video training from Customer Experience (CX) Expert, Katrina Scarlett, that shares tangible advice and actionable steps to help you approach your next difficult conversation with greater confidence and success
• The presentation slide deck so you can refer back to it at your convenience or print it to make your own notes
• The audio version of the training & PDF transcript to support your preferred learning style